Order Acceptance


GCP Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, GCP Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

If this is your first order with GCP Tuning, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.

Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.

Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.

Orders containing any part marked as "Direct Ship", or any order with a status of "Direct Ship", cannot be cancelled once placed. These orders have open PO's with the vendors fulfilling the orders, and as such, cancellations cannot be processed. Our staff would be more than happy to provide RMA for any parts that are no longer needed, once they have been delivered.

International Orders

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by GCP Tuning will be charged to the customer. GCP Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. GCP Tuning is not responsible for fluctuations in currency value.

International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by GCP Tuning. GCP Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, GCP Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. GCP Tuning will not be held responsible for any abandoned packages due to these circumstances.

Shipping and Stock Status Policy

GCP Tuning strives to ship "In-Stock" orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. GCP Tuning will only ship an order once it is 100% in stock. GCP Tuning does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your GCP Tuning Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. GCP Tuning does not guarantee ship dates as delivery times are subject to change. Free shipping items only apply for customers shipping within the contiguous US (48 states).

All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping Charges are non-refundable.

InventoryStockingDescriptions:
In Stock:

Usuallyshipswithin 24 hours / one business day excluding weekends.

Ships in [# of days]:

This product is sourced from a local supplier and will usually ship with in the time frame shown, meaning that your order would not ship from our location untilt hose products are received with in the given time frame. This is not to be confused with the transit time from our warehouse to your location from the time the orderwas placed.

Available/DirectShip:

Product ships from an alternate warehouse. Shipping times may vary per location.

Back Order:

This productis currently on back order with our supplier or manufacturer. We are unable to predict the exact date that this product will be available for shipment. Orders placed containing back ordered products will ship as soon as possible as products become available. An alternate or equivalent product may be available. PleasecontacttheGCP Tuning Sales Team if you have any questions.

OnOrder [ETA]:

This product is currently on order with our supplier. An ETA (estimated time of arrival) will be listed on the description.

Online Order Status Key:
Received:

Theproduct(s) onyourorder are in stock and should be processed by yours shipping department within 24 hoursexcludingweekends (1 businessday).

Wire Transfer:

You'veoptedtopaythe balance of your order by bank or wire transfer. When the money is received from the sending bank or financial institution, yourorderwill be processed.

OrderReview:

Your order is currently under review by our Billing Department and we may contact you if additional information is needed to process the order. Once thereviewis complete yourorderwill be submitted for processing.

Processing Error:

Thereis a payment discrepancy on your order that may have been caused due to an order revision or payment problem. The GCP Tuning Billing Department will contact you to resolve the issue. Once payment is confirmed your order will be processed by the warehouse. Waiting for ISC

(In StoreCredit):

Your replacement order has been placed, howeverwe are waiting to receive your return so that we may process the payment on your replacement order.

CustomerService:

You have selected product(s) that requires GCP Tuningto contact you prior to processing your order or we'veen countered some problem with completing your order. Possible issues are changes in partapplications, including parts that are no longeravailable, pricechanges, shippingissues and incomplete payment or other order information. We will contact you to verify necessary information and discuss alternatives.

Back Order:

Oneor more parts on your order are currently unavailable with out anaccurate ETA.

Extended Lead:

Oneor more partsonyourordermust be orderedfrom a supplierwithan ETA exceedingthirty-onedays.

InventoryAdjustment:

The physical counts for one or more of the products you have order edisincorrect and replacement items must be ordered. The GCP Tuning Customer Service Department will contact you if this error exists.

Holding:

Your order has been held because it cannot be completed by our automated system. This could be theresult of a payment or shipping address problem. Your order is under review and youmay be contactedby GCP Tuning for additional information.

ProductInbound:

Oneor more products on your order are en route from a supplier. Your order will be ready for shipment as soon as the ordered parts arrive at our warehouse. Please review the ETA provided on your Account page for the expected ship date.

DirectShip:

Your order has been submitted to the vendor. Orders cannot and will not be cancelled once in this status as PO'shaveal ready been submitted for processing. Once tracking information is provided from the vendor, your order will be updated on your account page, and the order will be marked shipped.

DirectShipped:

A purchase receipt for your order has been received from the vendor. Orders cannot and will not be cancelled once in this status as PO'shaveal ready been submitted for processing. This order has now shipped from that vendor, and can no longer be revised.

Shipped:

Your order has been packaged and a shipping label has beenassigned. Orderscannot be revised at this stage in the ordering process. The tracking status will not update until later in the evenin gorduring the following day when the shipping carriers cans the items that are being shipped.

Returns and Exchanges

New/UnusedProductReturns

GCP Tuning will accept returns for unused products that are normally stocked within 1 year from the time that the order was shipped. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for an GCP Tuning in store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 90 days. Please contact our Customer Service Department to request an RMA number. Returns on non-stocking items are subject to a restocking fee of up to 15%. See the Return Process below.

Application/FitmentIssues

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact our Customer Service Department to obtain an RMA number. We will investigate the cause of the fitment problem and will make any corrections that are needed. In the event that we find an error on our website or on behalf of an GCP Tuning Representative we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable. Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.

RefusedPackages

Any domestic orders that are returned to GCP Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.

Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.

CoreCharge

Some products offered by GCP Tuning may have a core charge deposit that is required during the initial purchase. In some cases, GCP Tuning is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, GCP Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.

In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to GCP Tuning in the original OEM package in which the original product was sent.

GCP Tuning inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. GCP Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.

Please allow an ample amount of time for core charges to be processed, as GCP Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within thirty days of original purchase. Shipping Charges are non-refundable. See the Return Process below.

ReturnProcess

What type of return will you be making today? Be sure to follow the instructions outlined above.

1. Printour RMA Form.

Prepare yourreturnshipment. Shipyourreturn. } AllReturnsmust be shippedto:

GCP tuning Warranty


GCP Tuning offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact GCP Tuning in order to obtain RMA # for any warranty transaction.

Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty. Items ordered with clearance pricing or "limited time sale" transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.

Due to the possible rapid failure or misdiagnosis of some products GCP Tuning excludes the following products from the warranty above:

*In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.

All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). GCP Tuning will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction. All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. GCP Tuning does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and GCP Tuning must return the product(s) at the expense of the customer.

GCP Tuning is not responsible for any damages that may have occurred by using the products that we sell. GCP Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by GCP Tuning including labor or product coverage. GCP Tuning will only replace the defective product that was originally purchased from GCP Tuning, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by GCP Tuning under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. GCP Tuning will only ship replacement products to the original address that the items were shipped to.

The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.

Damaged/Missing Items in Shipment


If you've received a damaged product you MUST notify the Customer Service Department (CSD) within twenty-one days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial. If you are missing any products from your order, you MUST notify the CSD within thirty days of receiving the items. If you fail to report damaged and/or missing items in your shipment within thirty business days of receiving the package, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial. Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. GCP Tuning will only provide replacement products for damaged or missing products. GCP Tuning will not provide refunds for any damaged or missing product under any circumstances. Shipping Charges are non-refundable.

Lost Packages


If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of GCP Tuning. GCP Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete. GCP Tuning will not provide refunds for any lost package under any circumstances.

Items ordered with clearance or "limited time sale" transactions do not qualify for replacement of an equal item when they are found to be damaged. These items are sold as is, no warranty as they are not replaceable. In the event that a clearance item or limited quantity sale item is damaged in shipment, we will only be able to refund the customer based on the purchase price of the transaction.

Shipping Charges are non-refundable.